Support & FAQ
Find current release information, learn how core People's Pool League features are intended to work, and review safe first steps when something does not look right.
Current status
Frequently asked questions
Nearby is intended to help you discover other pool players in your area. Busy players may remain visible, and availability is a discoverability preference—not the only indication of whether someone is currently in a match.
A challenge can be ready for action when both players are free. If either player is busy, it may wait until both are available again. A waiting challenge is not an urgent alert; it simply keeps the matchup in line for later.
Rated competitive matches affect player rating. Social play is non-rated and does not affect competitive rating or rated history.
Players can review completed match information and confirmed results. People's Pool League does not currently promise rating graphs or historical rating-trend data.
Players may submit a venue even when they are not physically onsite. Coordinates, when included, are optional and unverified hints; moderators or admins establish canonical venue information. Private or member clubs may be allowed, but private residences are not valid venues. Ordinary player submissions do not set Google Place IDs; moderators or admins may use Google Places during verification.
Blocking removes the affected players from Nearby and prevents new challenges between them. The experience is designed not to reveal who initiated a block.
Check this Support page and the Beta page for current official information. You can also reach the team directly at support@peoplespoolleague.com.
General Beta troubleshooting
Make sure you are using the most current Beta build available to you.
Verify that your device has a stable internet connection before trying again.
Refresh the current view or close and reopen the app when a screen appears stale.
If Nearby cannot determine your location, confirm that location permission is enabled.
If you expect push notifications, confirm that notifications are allowed for the app.
Need more help?
For anything not covered here, email support@peoplespoolleague.com. There is no in-app or automated contact form on this site yet—email is the current path.